Penguatan Tata Kelola Perguruan Tinggi dalam Mewujudkan Layanan Akademik yang Transparan dan Akuntabel
DOI:
https://doi.org/10.62383/prosemnashuk.v2i2.81Keywords:
Academic Services, Accountability, Good Governance, Higher Education Governance, TransparencyAbstract
This study aims to analyze the strengthening of higher education governance in realizing transparent and accountable academic services. In the context of the globalization of higher education and increasing public accountability demands, universities are required not only to excel academically but also to provide services that are open, responsive, and accountable. This research employs a qualitative approach with a descriptive-analytical design. Data were collected through in-depth interviews, observations, and documentation studies involving university leaders, academic administrators, lecturers, and students. Data analysis was conducted interactively through data reduction, data display, and conclusion drawing. The results indicate that the principle of transparency has been implemented through digital-based academic information systems; however, consistency in updating information still needs improvement. Accountability has been supported by standard operating procedures and service evaluations, although performance measurement based on indicators has not been fully integrated. Stakeholder participation has been facilitated through evaluation forums, but involvement in strategic decision-making remains limited. Overall, the dimensions of transparency, accountability, participation, effectiveness, and responsibility are interrelated in shaping the quality of academic services. This study emphasizes that strengthening governance must be systemically internalized within organizational culture and institutional operational systems to enhance trust and stakeholder satisfaction.
Downloads
References
Aldridge, S., & Rowley, J. (1998). Measuring customer satisfaction in higher education. Quality Assurance in Education, 6(4), 197–204. https://doi.org/10.1108/09684889810242182
Altbach, P. G. (2004). Globalization and the university: Myths and realities in an unequal world. Tertiary Education and Management, 10(1), 3–25. https://doi.org/10.1080/13583883.2004.9967114
Amiruddin, & Rahim, A. (2018). Transparansi layanan akademik pada perguruan tinggi swasta di Indonesia. Jurnal Administrasi Pendidikan, 25(2), 145–158.
Baldridge, J. V., Curtis, D. V., Ecker, G. P., & Riley, G. L. (1978). Alternative models of governance in higher education. In G. L. Riley & J. V. Baldridge (Eds.), Governing academic organizations (pp. 1–25). McCutchan Publishing.
Berdahl, R. O. (1990). Academic freedom, autonomy and accountability in British universities. Studies in Higher Education, 15(2), 169–180. https://doi.org/10.1080/03075079012331377491
Bowen, G. A. (2009). Document analysis as a qualitative research method. Qualitative Research Journal, 9(2), 27–40. https://doi.org/10.3316/QRJ0902027
Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches (4th ed.). SAGE Publications.
Deem, R., Hillyard, S., & Reed, M. (2007). Knowledge, higher education, and the new managerialism: The changing management of UK universities. Oxford University Press. https://doi.org/10.1093/acprof:oso/9780199265909.001.0001
Denzin, N. K. (1978). The research act: A theoretical introduction to sociological methods (2nd ed.). McGraw-Hill.
Denzin, N. K., & Lincoln, Y. S. (2011). The SAGE handbook of qualitative research (4th ed.). SAGE Publications.
Harman, G. (2004). New directions in governance and management of higher education: The changing role of the state. Higher Education Research & Development, 23(1), 101–107. https://doi.org/10.1080/0729436032000168509
Harvey, L., & Green, D. (1993). Defining quality. Assessment & Evaluation in Higher Education, 18(1), 9–34. https://doi.org/10.1080/0260293930180102
Hénard, F., Diamond, L., & Roseveare, D. (2012). Approaches to quality in higher education: A literature review. OECD Publishing.
Kouzes, J. M., & Posner, B. Z. (2003). The leadership challenge (3rd ed.). Jossey-Bass.
Kuh, G. D. (2008). High-impact educational practices: What they are, who has access to them, and why they matter. Association of American Colleges and Universities.
Kvale, S., & Brinkmann, S. (2009). InterViews: Learning the craft of qualitative research interviewing (2nd ed.). SAGE Publications.
Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. SAGE Publications.
Marginson, S., & Considine, M. (2000). The enterprise university: Power, governance and reinvention in Australia. Cambridge University Press.
Matarazzo, J. T. (2010). Benchmarking the academic enterprise. Research Library Issues, 267, 6–12.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). SAGE Publications.
Newmann, F. M. (1992). Student engagement and achievement in American secondary schools. Teachers College Press.
Oduro, G. K. T., & MacBeath, J. (2003). Traditions and tensions in leadership: The Ghanaian experience. Cambridge Journal of Education, 33(3), 441–455. https://doi.org/10.1080/0305764032000122030
OECD. (2017). Education at a glance 2017: OECD indicators. OECD Publishing. https://doi.org/10.1787/eag-2017-en
Owlia, M. S., & Aspinwall, E. M. (1996). A framework for measuring quality in engineering education. Total Quality Management, 7(5), 501–518. https://doi.org/10.1080/09544129650034705
Patton, M. Q. (2002). Qualitative research and evaluation methods (3rd ed.). SAGE Publications.
Ramirez, F. O. (2010). Accounting for excellence: Transforming universities into organizational actors. In L. M. Portnoi, V. D. Rust, & S. S. Bagley (Eds.), Higher education, policy, and the global competition phenomenon (pp. 43–58). Palgrave Macmillan. https://doi.org/10.1057/9780230106130_4
Rhodes, R. A. W. (1996). The new governance: Governing without government. Political Studies, 44(4), 652–667. https://doi.org/10.1111/j.1467-9248.1996.tb01747.x
Ryan, J., Scott, G., & Tissington, P. (1998). The role of student participation in university governance. Quality Assurance in Education, 6(4), 188–195.
Shattock, M. (2006). Managing good governance in higher education. Open University Press.
Soares, L. (2013). Posttraditional learners and the transformation of postsecondary education. American Council on Education.
Sukmadinata, N. S. (2011). Metode penelitian pendidikan. Remaja Rosdakarya.
UNESCO. (2015). Quality assurance in higher education: A practical handbook. UNESCO Publishing.
World Bank. (1994). Higher education: The lessons of experience. World Bank.
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
Yulianto, A. (2017). Implementasi tata kelola perguruan tinggi swasta di Indonesia (Disertasi tidak dipublikasikan). Universitas Indonesia.
